Welcome to this introduction to welfare benefits, housing and debt for frontline advice and support staff in Scotland. Advice is from Shelter Scotland and the Child Poverty Action Group in Scotland. Benefits, housing and debt are often connected so it makes sense to think and talk about them together. This website is intended to help you support your client to:

• know what changes to the benefits system are ahead that may affect people’s money or housing
• help you spot possible and existing debt and money issues for your client and suggest ways of managing these
• check ways of preventing evictions and homelessness
• signpost for further help.

How to use the service

• You may find the information you need to support your client by checking the benefits, housing or debt sections of this website.
• Didn’t find the answer you need? Call the advice line or email.
  • For  housing or debt advice call Shelter Scotland’s advice line for advisers on 0344 515 1310 or email Scotwras@shelter.org.uk (we aim to answer emails within three working days).
  • For advice about benefits call CPAG in Scotland’s advice line for advisers on 0141 552 0552 or email advice@cpagscotland.org.uk (we aim to answer emails within 10 working days).

Welcome to this introduction to welfare benefits, housing and debt for frontline advice and support staff in Scotland. Advice is from Shelter Scotland and the Child Poverty Action Group in Scotland. Benefits, housing and debt are often connected so it makes sense to think and talk about them together. This website is intended to help you support your client to:

• know what changes to the benefits system are ahead that may affect people’s money or housing
• help you spot possible and existing debt and money issues for your client and suggest ways of managing these
• check ways of preventing evictions and homelessness
• signpost for further help.

How to use the service

• You may find the information you need to support your client by checking the benefits, housing or debt sections of this website.
• Didn’t find the answer you need? Call the advice line or email.
  • For  housing or debt advice call Shelter Scotland’s advice line for advisers on 0344 515 1310 or email Scotwras@shelter.org.uk (we aim to answer emails within three working days).
  • For advice about benefits call CPAG in Scotland’s advice line for advisers on 0141 552 0552 or email advice@cpagscotland.org.uk (we aim to answer emails within 10 working days).